Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
MSS405010 Mapping and Delivery Guide
Manage relationships with non-customer external organisations
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | MSS405010 - Manage relationships with non-customer external organisations |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit of competency covers the skills and knowledge required to identify and manage relationships with non-customer external organisations, such as community groups, other businesses, training providers, research organisations and government departments.This unit applies to a person who has policy responsibility in an organisation for managing external relationships that may impact on the performance, community standing or regulatory compliance of the organisation. Examples of the application of this unit include department leaders, managers or similar. The unit covers managing a range of external organisations to the maximum benefit of the organisation and the organisation's customers while also identifying areas of mutual interest and benefit with the external organisations. Relationships may or may not be initiated by the person’s own organisation. This unit does not cover the analysis and improvement of relationships between members of a value stream, such as suppliers and customers. This unit primarily requires the application of skills associated with communication in gathering, analysing and applying information and consulting with stakeholders. Problem solving, initiative and enterprise, and planning and organising are also required. This unit also requires aspects of self-management and learning to ensure feedback and new learning is integrated into relationship systems and expectations.No licensing, legislative or certification requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence. The collection of performance evidence: should occur over a range of situations which include typical disruptions to normal, smooth operation of the workplace will typically include a supervisor/third-party report focussing on consistent performance and problem recognition and solving. A supervisor/third-party report must be prepared by someone who has a direct, relevant, current relationship with the person being assessed and who is in a position to form a judgement on workplace performance relevant to the unit of competency must include managing relationships with non-customer organisations external to own workplace will typically include the use of information and communication technology and responding to problems. Assessment should use real non-customer organisations external to the operational workplace. Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process such as workbooks, written assessments or interviews (provided a record is kept). Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate. Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit. Foundation skills are integral to competent performance of the unit and should not be assessed separately. Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator. The assessor must demonstrate both technical competency and currency. Technical competence can be demonstrated through: relevant VET or other qualification/Statement of Attainment AND/OR relevant workplace experience Currency can be demonstrated through: performing the competency being assessed as part of current employment OR having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months. |
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Prerequisites/co-requisites | |||
Competency Field | Competitive systems and practices |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify mutual interest |
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Element: Determine contribution of relationship |
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Element: Manage the relationship |
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